Dear Dowco Lawn Mowing Clients,
If you haven’t had any issues with your lawn mowing this season – hooray! You can disregard this letter.
However, many clients have reached out to us to volunteer their feedback recently and I believe it’s important for you to know that your voice has been heard and we’re making course corrections along the way.
First things first; I owe you an apology for dropping the ball. Last week I knew that we were behind on work due to rain, but I neglected to send out an email to proactively let you know our game plan.
Here's what goes on internally at Dowco...
The “mow routes” or “mow schedule” is our term for when your property normally slots into our weekly task list.
We are lucky to have people on our team who really understand the St. Louis area and our client’s properties. They ensure the trucks make very few left hand turns, aren’t sitting in traffic, and pick up where they left off the next day.
The challenging piece of the puzzle is that everyone wants a “later in the week” mow day.
We route commercial and subdivision common grounds earlier in the week, freeing up Wednesday, Thursday & Friday strictly for homeowners. While we cannot guarantee that you will get the mow day of your choice, we do our best to make sure that the neighborhoods with the most density of Dowco lawn mowing clients get their choice along with residents who have chosen Dowco for the common ground maintenance.
The mow schedule has a lot of factors that play into it and rain is the most uncontrollable aspect.
Last week we were rained out on Tuesday, Wednesday, and Thursday. A perk about our team is that we have the ability to put all hands on deck into mowing in times like this to get more work done during limited hours. It still means though that if you were supposed to be mowed on Tuesday, you wouldn’t get done until Thursday or Friday and if you are supposed to be Friday the rain delay could move you to Monday.
Keep in mind that even if it is not physically raining, the ground is often too saturated for the heavy equipment. It’s a delicate balancing act between getting your property mowed as close to your normal day as possible vs. tearing up your lawn.
Our crew leaders are empowered to make good decisions on site, but you know your property the best.
We depend greatly on your feedback for this!
- If it’s too wet to mow your lawn, please tell us so that we can stay away.
- If your lawn is able to be mowed, let us know!
- If you know that you have an event coming up, please tell us the week prior! Even if you think that there is no way your property will be affected, it is better to be on the safe side so we can put it on our calendar and ensure you’re happy and your property shows well for your guests.
We want your help to plan a better future for Dowco lawn mowing. Our Dowco team goal is to make sure that your lawn is manicured to perfection on a weekly basis. We value your continued loyalty and your feedback!
If you have any comments or suggestions for us, please feel free to email me directly. I’ll share each response with our leadership team.
Much love,
